Frequently Asked Questions

• Monday – Friday: 7:00 AM – 8:00 PM 
• Saturday & Sunday: 8:00 AM – 7:00 PM 

Please note that we are closed for all pick-ups and drop-offs on major holidays, including Thanksgiving Day and Christmas Day, so we may spend time with their loved ones.

ET Mutt Hutt also closes briefly each year for a scheduled vacation period in mid-October and for several days in January. Advance notice of these dates is always provided to our clients.

These intentional breaks allow us to continue providing the attentive, personalized, and loving care that every dog deserves

 We offer deluxe boarding in spacious, climate-controlled accommodations designed for your dog’s comfort, safety, and relaxation. Each guest enjoys access to large individual play yards where they can exercise, explore, and unwind in a safe and supervised environment. 

  Cancellation Policy

We understand that plans can change, and we always strive to work with our families whenever possible.

If you need to cancel or modify your reservation, we kindly ask that you notify us as soon as possible so we have the opportunity to adjust our schedule and availability.

For extended stays longer than five (5) days, cancellations made without reasonable notice may be subject to a cancellation fee of up to 50% of the reserved stay if we are unable to refill the reserved accommodations.

Whenever possible, we make every effort to accommodate schedule changes and minimize or avoid cancellation fees altogether.

We sincerely appreciate your communication, understanding, and the trust you place in us to care for your pets.